Canceling or rescheduling reservations must always be done via email to the TODI Academy. They will confirm the change/cancellation in writing by email. Please note that no refunds are possible. If the customer cancels or reschedules the reservation, the following conditions apply:
If the cancellation is more than 5 days before the start of the session, the reservation can be rescheduled to a new date free of charge.
For cancellations within 5 days before the start of the session, rescheduling is no longer possible. In that case, the full amount will be charged.
Exceptions with a valid medical certificate
Temporary Incapacity
If you cancel within 5 days up to 24 hours before the session and can provide a valid medical certificate from a (family) doctor, the session will still be rescheduled to a new date free of charge.
Permanent Diving Ban
If the medical certificate explicitly states that the participant is permanently no longer allowed to dive, the course will be canceled and fully refunded. This is the only exception to the general rule that no refunds are possible.
When the customer cancels or changes a session, TODI may immediately make this slot available for sale again.
Cancellation by TODI due to insufficient participation
TODI reserves the right to cancel a session if the required minimum number of participants is not reached. Participants will be notified of this in writing at least 48 hours before the start. In case of cancellation by TODI, no refund of the registration fee will take place. Instead, the registration fee will be converted into a personal credit that remains valid for life. The participant can use this credit to take the relevant course at a later time of their choice, subject to availability.